Support

Quick fixes for common questions. Still stuck? Email [email protected].

The waitlist

Auralo isn't on the App Store yet. If you joined the waitlist on this site, we'll email you once, on launch day. To leave the list or have your email deleted now, email [email protected] from the address you signed up with. We'll delete it and reply to confirm. Your place on the list and invite link are saved in your browser; clearing site data removes them from that browser only.

Troubleshooting

My scores are empty or say "not enough data"

Auralo can only use the Apple Health data you allow.

  1. Open the Health app › tap your picture › Apps › Auralo.
  2. Turn on the categories you want Auralo to read, especially Sleep, Heart Rate, Heart Rate Variability, Resting Heart Rate, Steps and Workouts.
  3. Reopen Auralo and pull down to refresh.

Personal baselines need a few nights of data. Scores become more confident over the first one to two weeks.

My Apple Watch isn't updating
  1. Make sure the Auralo Watch app is installed: on iPhone open Watch › My Watch › scroll to Auralo › Install.
  2. Keep iPhone and Watch nearby with Bluetooth on, then open Auralo on the iPhone first, then on the Watch.
  3. For sleep and HRV data, wear your Watch to bed with Sleep Focus or a sleep schedule turned on in the Health app.
  4. If it's still stale, restart both devices.
Widgets or complications show old numbers

iOS decides when widgets refresh. Opening Auralo updates them straight away. To add one: touch and hold the Home Screen › Edit › Add Widget › search "Auralo". Pick a style by touching and holding the widget › Edit Widget. On Apple Watch, edit your watch face and choose an Auralo complication.

Also check that Background App Refresh is on: Settings › General › Background App Refresh.

I don't have an Apple Watch

That's fine. Auralo uses your iPhone's steps and activity, plus sleep from any app that writes to Apple Health. Recovery and stress are more precise with heart-rate data from a watch.

A friend's challenge link doesn't open

Both of you need Auralo installed. Open the link on the iPhone that has Auralo, or scan the QR code with the Camera app. In Messages, open the Auralo app from the app drawer to see the live leaderboard.

Manage or cancel Auralo+

Open Settings › your name › Subscriptions › Auralo+. To restore a purchase on a new iPhone, use Restore purchases in the app. For refunds, visit reportaproblem.apple.com.

Export or delete my data

Export your history as CSV, JSON or PDF from the app's Export screen. Deleting Auralo's data (or the app) removes everything Auralo stored; your Apple Health data stays in the Health app.

Requirements

iPhone with iOS 26 or later. Apple Watch app: watchOS 26 or later.

Contact

Email [email protected]. Tell us your iPhone and Watch model, iOS version and what you expected to see. Please don't send screenshots with health details you'd rather keep private.

Auralo gives wellness information, not medical advice. For medical concerns, contact a health professional.